FAQs Archive - PatchMD.US

Q: I'm already a PatchMD Customer, do I still need to make a new account here?

Yes! Your PatchMD ID will not work for the OH discount.

Q: How can I change my billing or shipping info?

This can be done once you log in to your account. To do so, find the “ MY ACCOUNT” tab, at the right, on the top main navigation bar. Then choose “ RETURNING CUSTOMER” Once the page loads you will find your billing and shipping address listed below where you can proceed with changes. Be sure to hit the UPDATE MY INFORMATION button before moving on.

Q: I forgot my password, what do I do?

Please use the RESET MY PASSWORD link to request a password reset that will be sent to your email. The link can be found on the bottom left of the page, once you enter the MY ACCOUNT area, navigated from the main menu bar at the top right. If you encounter further difficulties, please contact customer service for assistance: https://www.patchmd.com/crm.asp?action=contactus

Q: When will my order ship?

Orders ship 1 - 2 business days after the order confirmation is sent to your email.

Q: What are the best times?

Any time! Our patches are meant to be convenient and fit around YOU - so whether first thing in the morning or before bed, at work or during afternoon tea, you can apply a patch. Patches are not meant to be worn longer than eight hours at any one time. B12 at night is not recommended.

Q: Can I replace my prescription medication with PatchMD?

We do not recommend taking our patches in place of your doctor's prescribed medication. Please consult your professional healthcare provider if you have questions regarding PatchMD.